We want your SafeNSound buying experience to be a breeze! Here is a list of our most Frequently Asked Questions.

If you have additional questions, just e-mail or fax us at 888-700-8551 and ask away! 

Our goal is not to meet, but to exceed your expectations!

NEW TOLL FREE NUMBER 800.793.9219

Because of our time zone, some US customers may experience difficulty reaching us during certain times.

If you are unable to reach us, please leave a msg. We will return your call as quickly as possible.

OUR NEW PHONE NUMBER IS 800.793.9219

Since 1977

What is Safe N Sound?

Safe N Sound is an incredible product with many different uses. They are available in Strapz, Clipz, Single Clipz and Barretz. They are used to keep BTE hearing aids, glasses, and BTE cochlear implant processors "SafeNSound" and securely in place.

Back to Top


What is The Ear Connection?

The Ear Connection is a division of Zoé International Incorporated, the company who makes Safe N Sound products . We have been providing outstanding quality products and exceptional customer service since 1997.

Back to Top


Do I want Strapz, Clipz, Single Clipz or Barretz?

SafeNSound Strapz™ come in four sizes, Infant (6"), Toddler (7 1/2"), Child (9"), and Youth (11"). This product comes with several adjustment beads and is adjustable up to 2" larger without attaching to the wearer's clothing. The SafeNSound Clipz™ come with one adjustment bead, attaches to wearer's clothing and is one size fits all. This product is great for those who wear only one BTE hearing aid or BTE Cochlear Implant Processors. It does not require adjustment beads and may be purchased in size Infant for little heads.  The Single Clipz™ are for those who wear only one BTE hearing aid or Cochlear Implant processors.  They do not come with adjustment beads because they are not adjustable, but can be ordered with a decorative bead (will not affect functionality).  SafeNSound Barretz™ come one in a package and are for those who prefer barrets over other producst. This product is also perfect for those with aural atresia/microtia.

Back to Top


What is You Name It™?

You Name It™ is a SafeNSound Strapz or Clipz™ that you can special order with your name or phrase on it. An example is a Purple Strap with rainbow letters that spell "Hillary" or a black strap with the phrase "Sk8rz Rule".  You can also order Sportz Strapz or Sportz Clipz with your team's name, "Go Spartans"!  Just order your regular strap size and specify your message.  You can now order You Name it in Clipz and Single Clipz, the name or phrase will be vertical instead of horizontal. The Ear Connection reserves the right to refuse to make any strap or clip with a name or msg. that we feel is inappropriate or offensive.

Back to Top


What sizes are available?

The Strap is available in 4 sizes: Infant-6", Toddler-7 1/2", Child-9", and Youth, 11". The size represents the smalles size and adjusts up to an additional 2". The Clip is one size fits all, so there is no need to measure for this item. However, it is available with a smaller adjustment bead for little heads, and the length will be 2" shorter than the regular size.  just specify size infant.

Back to Top


How do I know what size I need?

Strap Measurements: For proper fit for eyeglasses/sunglasses and small hearing aids, measure from just behind the ear, around the base of the head up to the same spot behind the other ear. This is the size to order. Do not add to this measurement, this will be the smallest size and your strap will adjust up to 2" more. For large hearing aids and FM aids, measure from center of one aid to the center of the other while the wearer has the aids in. If measurement is in between two sizes, we will make them to fit any size for no extra charge, however, special orders can only be returned if defective. If you alternate between small and large hearing aids, order one for each! The clip is one size fits all, so there is no need to measure for this item. However, it is available with a smaller adjustment bead for little heads, just specify size infant.

Back to Top


How do I know how to order the adjustment bead size?

The adjustment bead size is generally the same for all Strapz & Clipz. When ordering keep in mind that the animals, vehicles and such are larger than the infant beads. If you order a SafeNSound Strap, it will have one large adjustment bead in the center, with several small (infant size) adjustment beads on either side. If you prefer all small beads, just specify that in the "special instructions" section on the order form. Large Adjustment beads are approximately 1" high and 1/2" wide; small adjustment beads are approximately 6mm.  If you still have questions, please e-mail us at help@getsafensound.com, or FAX us toll free at 888.700.8551  We'll be happy to answer any questions you have!

Back to Top

What Colors are available?

The SafeNSound Products come in a variety of colors: Black, Blue, Brown, Gray, Navy, Pine, Pink, Purple, Red, and Yellow. The Adjustment beads are available in the same colors with the addition of Tan, Teal and many neon colors.  Small round beads are also available in Glow in the Dark colors, clear, aqua, orange, pink, purple and yellow.  Also, small round, stars, hearts and butterflies are available in sparkle colors blue, green, pink, red, silver and gold.  Now available in Sportz Clipz™ and Sportz Strapz™: Baseball, Basketball, Football, Soccer, Tennis, Billiards and Volleyball. 

Back to Top

Will my product be all the same color?

When you order you will be given the choice of colors for your adjustment beads. You can order them with different colors, or all the same, beads and strap color, whatever you choose.

Back to Top