Frequently Asked Questions
- What is SafeNSound?
- What is The Ear Connection?
- Do I want Strapz, Clipz, Single Clipz, Barretz or Duoz?
- What is You Name It™?
- What sizes are available?
- How do I know what size I need?
For proper fit for eyeglasses/sunglasses and small BTE hearing aids, measure from just behind the ear, (at the bow of the glasses or the "J-hook" of the hearing aids) loosely (but not too loose) around the base of the skull, back up to the same spot behind the other ear. You want it to be snug, but not tight. This is the size to order. Do not add to this measurement, this will be the smallest size and your strap will adjust up to 2" more, but it will not adjust smaller.
For large BTE hearing aids, FM and CI processors, measure from center of one aid to the center of the other while the wearer has the aids in. This allows for the "larger" device to be held more snugly to the head, however, all products can be worn in all combinations and measuring for the larger device can be done the same as for the small size if you choose.
If measurement is in between two sizes, we will make them to fit any size for no extra charge, however, special orders can only be returned if defective.
If you alternate between small and large hearing aids, or FM unit, order one for each!
The Clipz™ is one size fits all, so there is no need to measure for this item. However, it is available with a smaller adjustment bead for little heads and a strap that is 2" shorter, just specify size infant.
- How do I know how to order the adjustment bead size?
- What Colors are available?
Now available in Sportz Clipz™ and Sportz Strapz™: Baseball, Basketball, Soccer, Tennis, Billiards and Volleyball. (Football available in Sportz Clipz™ only)
- Will my product be all the same color?
When you order you will be given the choice of colors for your adjustment beads. You can order them with different colors, or all the same, beads and strap color, whatever you choose. Because not all adjustment beads are available in all colors, you will be given the opportunity to make 2nd (alternate) choices for adjustment bead types and colors.
- What if I'm not happy with my purchase?
- What kind of warranty do I get with my purchase?
If you still have questions, you may want to watch our demonstration videos here, get more info on sizing here, or choices for adjustment beads here, or, please e-mail us at firstname.lastname@example.org, call us at 800.793.9219, or FAX us toll free at 888.700.8551 We'll be happy to answer any questions you have! You can also chat with a live person (during select hours) by clicking on the chat icon at the bottom right of the page.