Frequently Asked Questions  |
We
want your SafeNSound buying experience to be a breeze! Here is a list of our most
Frequently Asked Questions.
If you have
additional questions, just e-mail or fax us at 888-700-8551 and ask away!
Our goal is not to
meet, but to exceed your expectations!
NEW TOLL FREE NUMBER 800.793.9219
Because of our time zone, some US customers may experience difficulty
reaching us during certain times.
If you are unable to reach us, please leave a msg. We will return
your call as quickly as possible.

OUR NEW PHONE
NUMBER IS 800.793.9219
OUR NEW FAX NUMBER
IS 888.700.8551 |
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Since 1977
What is Safe N Sound?
Safe N Sound is an incredible
product with many different uses. They are available in Strapz, Clipz, Single Clipz and
Barretz. They are used to keep BTE hearing aids, glasses, and BTE cochlear implant
processors "SafeNSound" and securely in place.
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What is The Ear
Connection?
The Ear Connection is a
division of Zoé International Incorporated, the company who makes Safe N Sound products .
We have been providing outstanding quality products and exceptional customer service since
1997.
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Do I want
Strapz, Clipz, Single Clipz or Barretz?
SafeNSound Strapz come
in four sizes, Infant (6"), Toddler (7 1/2"), Child (9"), and Youth
(11"). This product comes with several adjustment beads and is adjustable up to
2" larger without attaching to the wearer's clothing. The SafeNSound Clipz come
with one adjustment bead, attaches to wearer's clothing and is one size fits all. This
product is great for those who wear only one BTE hearing aid or BTE Cochlear Implant
Processors. It does not require adjustment beads and may be purchased in size Infant for
little heads. The Single Clipz are for those who wear only one BTE hearing aid
or Cochlear Implant processors. They do not come with adjustment beads because they
are not adjustable, but can be ordered with a decorative bead (will not affect
functionality). SafeNSound Barretz come one in a package and are for those who
prefer barrets over other producst. This product is also perfect for those with aural atresia/microtia.
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What is You Name
It?
You Name It is a
SafeNSound Strapz or Clipz that you can special order with your name or phrase on
it. An example is a Purple Strap with rainbow letters that spell "Hillary" or a
black strap with the phrase "Sk8rz Rule". You can also order Sportz Strapz
or Sportz Clipz with your team's name, "Go Spartans"! Just order your
regular strap size and specify your message. You can now order You Name it in Clipz
and Single Clipz, the name or phrase will be vertical instead of horizontal. The Ear
Connection reserves the right to refuse to make any strap or clip with a name or msg. that
we feel is inappropriate or offensive.
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What sizes are
available?
The Strap is available in 4
sizes: Infant-6", Toddler-7 1/2", Child-9", and Youth, 11". The size
represents the smalles size and adjusts up to an additional 2". The Clip is one size
fits all, so there is no need to measure for this item. However, it is available with a
smaller adjustment bead for little heads, and the length will be 2" shorter than the
regular size. just specify size infant.
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How do I know what
size I need?
Strap Measurements: For proper
fit for eyeglasses/sunglasses and small hearing aids, measure from just behind the ear,
around the base of the head up to the same spot behind the other ear. This is the size to
order. Do not add to this measurement, this will be the smallest size and your strap will
adjust up to 2" more. For large hearing aids and FM aids, measure from center of one
aid to the center of the other while the wearer has the aids in. If measurement is in
between two sizes, we will make them to fit any size for no extra charge, however, special
orders can only be returned if defective. If you alternate between small and large hearing
aids, order one for each! The clip is one size fits all, so there is no need to measure
for this item. However, it is available with a smaller adjustment bead for little heads,
just specify size infant.
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How do I know
how to order the adjustment bead size?
The adjustment bead size is
generally the same for all Strapz & Clipz. When ordering keep in mind that the
animals, vehicles and such are larger than the infant beads. If you order a SafeNSound
Strap, it will have one large adjustment bead in the center, with several small (infant
size) adjustment beads on either side. If you prefer all small beads, just specify that in
the "special instructions" section on the order form. Large Adjustment beads are
approximately 1" high and 1/2" wide; small adjustment beads are approximately
6mm. If you still have questions, please e-mail us at help@getsafensound.com, or FAX
us toll free at 888.700.8551 We'll be happy to answer any
questions you have!
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What Colors are
available?
The SafeNSound Products come
in a variety of colors: Black, Blue, Brown, Gray, Navy, Pine, Pink, Purple, Red, and
Yellow. The Adjustment beads are available in the same colors with the addition of Tan,
Teal and many neon colors. Small round beads are also available in Glow in the Dark
colors, clear, aqua, orange, pink, purple and yellow. Also, small round, stars,
hearts and butterflies are available in sparkle colors blue, green, pink, red, silver and
gold. Now available in Sportz Clipz and Sportz Strapz: Baseball,
Basketball, Football, Soccer, Tennis, Billiards and Volleyball.
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Will my product
be all the same color?
When you order you will be
given the choice of colors for your adjustment beads. You can order them with different
colors, or all the same, beads and strap color, whatever you choose.
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What if I'm not happy
with my purchase?
We're so sure that you'll love
the original SafeNSound products, we guarantee it! If you're not satisfied, return it
within 30 days for a refund of your full purchase price, less shipping charges. See
warranty below.
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What kind of warranty
do I get with my purchase?
All SafeNSound products
are made from quality materials and are designed in the USA. All items are warranted
against manufacturer defect for one full year from date of invoice. If your product breaks
during that time, please contact us for a replacement item. We hope you are pleased with
your order and look forward to serving you now and in the future!
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