Frequently Asked Questions

• What is SafeNSound? 
  

SafeNSound is an incredible product with many different uses. They are available in Strapz™, Clipz™, Single Clipz™, Barretz™ and Duoz™. They are adjustable retention products used to keep BTE hearing aids,cochlear implant processors and  glasses "SafeNSound" and securely in place. 

• What is The Ear Connection? 
  

The Ear Connection is a division of Zoé International Incorporated, the company who makes SafeNSound™ products . We have been providing outstanding quality products and exceptional customer service since 1997.

• Do I want Strapz, Clipz, Single Clipz, Barretz or Duoz? 
  

SafeNSound Strapz™ come in different sizes and you must give a size when ordering. This product comes with several adjustment beads and is adjustable up to 2" larger without attaching to the wearer's clothing. The SafeNSound Clipz™ come with one adjustment bead, attaches to wearer's clothing and is one size fits all. The SafeNSound Single Clipz™ works well for those who wear only one BTE hearing aid or BTE Cochlear Implant Processor. It does not require adjustment beads and may be purchased in size Infant for little heads. SafeNSound Barretz™ come ONE to a package and are for those who prefer barretz over other products. This product is also perfect for those with aural atresia/microtia. Our SafeNSound Duoz™ are for those who want to connect hearing instruments and glasses without the use of the strap portion of our product. Duoz™ come in black and clear. Because of our unique design, all of our SafeNSound products can be used with BTE hearing instruments alone, with glasses alone, or with both simultaneously. No special ordering or modification needed.

• What is You Name It™? 
  

You Name It™ is a SafeNSound Strapz™ or Clipz™ that you can special order with your name or phrase on it. An example is a Red Strap with rainbow letters that spell "Hillary" or a black strap with the phrase "Sk8rz Rule".  You can also order Sportz Strapz™ or Sportz Clipz™ with your team's name, "Go Spartans"!  Just order your regular strap size and specify your message.  You can now order You Name it™ in Clipz and Single Clipz, the name or phrase will be vertical instead of horizontal. The Ear Connection reserves the right to refuse to make any strap or clip with a name or msg. that we feel is inappropriate or offensive. 

• What sizes are available? 
  

The Strap is available in several different sizes: Newborn (6"), Infant (7"), Toddler (8"), Child (9"), Youth (10") and Adult (11"). The Clip is one size fits all, so there is no need to measure for this item. However, it is available with a smaller adjustment bead for little heads, and the length will be 2" shorter than the regular size.  just specify size infant. 

• How do I know what size I need? 
  

Measuring for SafeNSound Strapz™ ONLY, all others are one size fits all 

For proper fit for eyeglasses/sunglasses and small BTE hearing aids, measure from just behind the ear, (at the bow of the glasses or the "J-hook" of the hearing aids) loosely (but not too loose) around the base of the skull, back up to the same spot behind the other ear. You want it to be snug, but not tight. This is the size to order. Do not add to this measurement, this will be the smallest size and your strap will adjust up to 2" more, but it will not adjust smaller.

For large BTE hearing aids, FM and CI processors, measure from center of one aid to the center of the other while the wearer has the aids in. This allows for the "larger" device to be held more snugly to the head, however, all products can be worn in all combinations and measuring for the larger device can be done the same as for the small size if you choose.

If measurement is in between two sizes, we will make them to fit any size for no extra charge, however, special orders can only be returned if defective.

If you alternate between small and large hearing aids, or FM unit, order one for each!

The Clipz™ is one size fits all, so there is no need to measure for this item. However, it is available with a smaller adjustment bead for little heads and a strap that is 2" shorter, just specify size infant. 

• How do I know how to order the adjustment bead size? 
  

The adjustment bead size is generally the same for all Strapz™ & Clipz™. If you order a SafeNSound Strapz™, it will have one large adjustment bead in the center, with several small round (infant size) adjustment beads on either side. If you prefer all small beads, simply specify that when you order. Large Adjustment beads are approximately 3/4" high and 1/4 to 1/2" wide (Teddy Bears, Dogs, Airplanes, smiley faces); small adjustment beads are approximately 6-10mm (flowers, hearts, stars, ladybugs, VW Bug type cars). 

• What Colors are available? 
  

The SafeNSound™ Products come in a variety of colors: Black, Brown, Navy, Pink, Red, and Royal Blue. The Adjustment beads are available in the multiple colors including those listed with the addition of Gray, Green, Tan, Teal, Purple and many neon colors.  Small round beads are also available in Glow in the Dark colors, clear, aqua, orange, pink, purple and yellow.  Also, small round, stars, hearts and butterflies are available in sparkle colors blue, green, pink, red, silver and gold. 

Now available in Sportz Clipz™ and Sportz Strapz™: Baseball, Basketball, Soccer, Tennis, Billiards and Volleyball.  (Football available in Sportz Clipz™ only)
 

• Will my product be all the same color? 

When you order you will be given the choice of colors for your adjustment beads. You can order them with different colors, or all the same, beads and strap color, whatever you choose. Because not all adjustment beads are available in all colors, you will be given the opportunity to make 2nd (alternate) choices for adjustment bead types and colors. 

• What if I'm not happy with my purchase? 
  

We're so sure that you'll love the original SafeNSound™ products, we guarantee it! If you're not satisfied, return it within 30 days for a refund of your full purchase price, less shipping charges. Our full product warranty is below. 

• What kind of warranty do I get with my purchase? 
  

All SafeNSound™ products are made from quality materials and are designed in the USA. All items are warranted against manufacturer defect for one full year from date of invoice or sales receipt. If your product breaks during that time, please contact us for a replacement item. We hope you are pleased with your order and look forward to serving you now and in the future! 


If you still have questions, you may want to watch our demonstration videos here, get more info on sizing here, or choices for adjustment beads here,  or, please e-mail us at help@getsafensound.com, call us at 800.793.9219, or FAX us toll free at 888.700.8551  We'll be happy to answer any questions you have! You can also chat with a live person (during select hours) by clicking on the chat icon at the bottom right of the page.